Question 1

What is Geoffrey?

Accepted Answer

Geoffrey is a luxury home management concierge for residents. We handle maintenance, cleaning, and everything in between through a single app, backed by vetted vendors and quality guarantees.

Question 2

How do I know if Geoffrey is available in my area?

Accepted Answer

Enter your ZIP code on our homepage or any page with a search bar. We'll tell you instantly whether your neighborhood is live, building momentum, or not yet available.

Question 3

How do I get started?

Accepted Answer

Check your ZIP code, download the app from the App Store or Google Play, create your profile, and book your first service. The whole process takes about 2 minutes.

Question 4

Do I need to live in a partner building?

Accepted Answer

No. Geoffrey works in any building within our active neighborhoods. Partner buildings may offer additional Executive-tier benefits, but all residents in active areas can use On-Demand services.

Question 5

What services does Geoffrey offer?

Accepted Answer

We offer cleaning (standard, deep, move-in/out), maintenance and repairs (plumbing, electrical, HVAC, general handyman), pet grooming, on-demand babysitting and nanny services, and specialty services (painting, furniture assembly, TV mounting, and more). Our service catalog is constantly expanding.

Question 6

How are vendors selected?

Accepted Answer

Every vendor goes through a rigorous vetting process including background checks, license verification, insurance confirmation, skills assessment, and reference checks. We personally vet each vendor to ensure the highest quality.

Question 7

Can I request a specific vendor?

Accepted Answer

Yes. After a service, you can favorite a vendor to request them for future bookings. Executive members get priority access to their preferred vendors.

Question 8

What happens if I'm not satisfied with a service?

Accepted Answer

We'll re-dispatch a different vendor at no cost. If the issue persists, we issue a full refund. Our Resolution Guarantee ensures you're never stuck with subpar work.

Question 9

How much does Geoffrey cost?

Accepted Answer

On-Demand is $249/month and you pay per service as needed. Executive is $749/month and includes a dedicated concierge, priority scheduling, preferred vendor pricing, and more.

Question 10

Are there any hidden fees?

Accepted Answer

Never. You see the full price before confirming any booking. There are no cancellation penalties and no surprise charges beyond your monthly plan.

Question 11

Can I cancel my Executive membership?

Accepted Answer

Yes, anytime. There's no contract or cancellation fee. Your membership will remain active through the end of your current billing period.

Question 12

How do vendors access my home?

Accepted Answer

Through our Smart Key Ring system. We generate time-bound digital access codes that expire after each visit. Every entry is logged with a full audit trail that you can review in the app.

Question 13

What is the $10,000 Property Protection Guarantee?

Accepted Answer

If anything goes wrong during a Geoffrey-coordinated service, we cover damages up to $10,000. No deductibles, no fine print. File a claim and we handle the investigation and resolution.

Question 14

Are vendors insured?

Accepted Answer

Yes. Every vendor on our platform maintains current liability insurance and bonding. We verify their coverage quarterly and remove any vendor that falls out of compliance.

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